How can we help?
Answers to the most common questions about Lumora. Can't find what you need? Contact us.
Getting started
- What is Lumora?
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Lumora turns a Google Drive folder into a beautiful, shareable gallery for your clients. Paste a Drive link, and Lumora syncs the photos into a polished gallery page — with client selections, view analytics, and high-resolution delivery.
- How do I create my first gallery?
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Sign up for a free account, go to your dashboard, and click "New album." Paste the URL of a Google Drive folder (or a public sharing link), give the album a name, and Lumora will start syncing in the background. Your gallery is shareable as soon as the first photos arrive.
- Does Lumora write to or modify my Drive files?
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Never. Lumora only reads from your Drive folder. Your originals remain exactly as you left them — Lumora makes its own copy in fast cloud storage for delivery.
- What photo formats are supported?
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JPG, PNG, and WebP are fully supported. RAW files are recognized but delivered as-is (no in-browser preview). HEIC support is coming soon.
Drive sync
- How long does syncing take?
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Small galleries (under 200 photos) typically sync within a few minutes. Larger galleries may take 10–20 minutes on the free or Starter plan. Studio and Agency plans have priority sync — large jobs are queued first.
- What happens if I add new photos to the Drive folder?
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Lumora checks for changes periodically. New photos are picked up automatically and added to the gallery. You can also trigger a manual re-sync from the album settings page.
- Can I sync a sub-folder or an individual file?
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Yes — paste any public Drive folder link. Nested folders are flattened into the album by default; multi-album sorting from sub-folders is on the roadmap.
- My sync seems stuck. What should I try?
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First, confirm the Drive folder is shared so "anyone with the link" can view. Then try a manual re-sync from album settings. If the problem persists, email support@lumorapic.com with your album ID.
Billing & payments
- How does billing work?
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Lumora uses manual bank transfer (VietinBank). When you upgrade, you'll see an order with a VietQR code and bank details. Transfer the exact amount with the reference code shown. Once your payment is verified, your plan activates.
- How long does payment verification take?
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Bank transfer verification usually takes about 10–20 minutes during business hours. If you need it faster, email support@lumorapic.com with your order reference code — we'll prioritize it.
- Are prices in USD or VND?
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All Lumora prices are in Vietnamese Đồng (VND). There are no hidden conversion fees or exchange-rate surprises.
- Can I get a refund?
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Yes. If you're unsatisfied within 7 days of a paid activation, contact support@lumorapic.com and we'll issue a full refund. After 7 days, refunds are handled case-by-case.
- What happens to my galleries if I downgrade?
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Albums and photos that exceed the lower plan's limits become read-only — clients can still view and download, but you can't add new photos until you're within the limit or upgrade again.
- Do you offer lifetime plans?
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Yes — every paid plan (Starter, Studio, Agency) has a lifetime option. Pay once and keep the plan forever with no recurring charges.
Still have questions?
Our team is happy to help. Email us at support@lumorapic.com — we typically reply within one business day.
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