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Answers to the most common questions about Lumora. Can't find what you need? Contact us.

Getting started

What is Lumora?

Lumora turns a Google Drive folder into a beautiful, shareable gallery for your clients. Paste a Drive link, and Lumora syncs the photos into a polished gallery page — with client selections, view analytics, and high-resolution delivery.

How do I create my first gallery?

Sign up for a free account, go to your dashboard, and click "New album." Paste the URL of a Google Drive folder (or a public sharing link), give the album a name, and Lumora will start syncing in the background. Your gallery is shareable as soon as the first photos arrive.

Does Lumora write to or modify my Drive files?

Never. Lumora only reads from your Drive folder. Your originals remain exactly as you left them — Lumora makes its own copy in fast cloud storage for delivery.

What photo formats are supported?

JPG, PNG, and WebP are fully supported. RAW files are recognized but delivered as-is (no in-browser preview). HEIC support is coming soon.

Drive sync

How long does syncing take?

Small galleries (under 200 photos) typically sync within a few minutes. Larger galleries may take 10–20 minutes on the free or Starter plan. Studio and Agency plans have priority sync — large jobs are queued first.

What happens if I add new photos to the Drive folder?

Lumora checks for changes periodically. New photos are picked up automatically and added to the gallery. You can also trigger a manual re-sync from the album settings page.

Can I sync a sub-folder or an individual file?

Yes — paste any public Drive folder link. Nested folders are flattened into the album by default; multi-album sorting from sub-folders is on the roadmap.

My sync seems stuck. What should I try?

First, confirm the Drive folder is shared so "anyone with the link" can view. Then try a manual re-sync from album settings. If the problem persists, email support@lumorapic.com with your album ID.

Sharing galleries

How do clients access my gallery?

Each album has a unique shareable link. You copy it and send it to your client — no Lumora account needed on their end. They visit the link, browse the gallery, mark favorites, and download their selects.

Can I password-protect a gallery?

Yes, on Studio and Agency plans. Enable a password from the album share settings — clients will be prompted before viewing.

Can I use my own domain for gallery links?

Custom domains are available on the Agency plan. Connect your domain in account settings and all gallery links will use your domain automatically.

Do gallery links expire?

Links stay active as long as the album exists and your account is in good standing. You can disable a share link at any time from album settings.

Billing & payments

How does billing work?

Lumora uses manual bank transfer (VietinBank). When you upgrade, you'll see an order with a VietQR code and bank details. Transfer the exact amount with the reference code shown. Once your payment is verified, your plan activates.

How long does payment verification take?

Bank transfer verification usually takes about 10–20 minutes during business hours. If you need it faster, email support@lumorapic.com with your order reference code — we'll prioritize it.

Are prices in USD or VND?

All Lumora prices are in Vietnamese Đồng (VND). There are no hidden conversion fees or exchange-rate surprises.

Can I get a refund?

Yes. If you're unsatisfied within 7 days of a paid activation, contact support@lumorapic.com and we'll issue a full refund. After 7 days, refunds are handled case-by-case.

What happens to my galleries if I downgrade?

Albums and photos that exceed the lower plan's limits become read-only — clients can still view and download, but you can't add new photos until you're within the limit or upgrade again.

Do you offer lifetime plans?

Yes — every paid plan (Starter, Studio, Agency) has a lifetime option. Pay once and keep the plan forever with no recurring charges.

Still have questions?

Our team is happy to help. Email us at support@lumorapic.com — we typically reply within one business day.

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